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Home / FAQ / What Is The Medicare Appeals Process?
FAQ

What Is The Medicare Appeals Process?

By:Michael Quinn > Fact checked by: Joann Quinn Published onSeptember 29, 2020August 8, 2023 Updated onAugust 8, 2023

Question: My Medicare Claim has been denied. I need to Appeal my claim. What is the medicare appeals process and how does it work?

In this article we’ll discuss:
  • medicare appeals process
  • When can I appeal a claim?
  • How do I file my appeal?
  • Appeals with Original Medicare
  • Appeals with a Medicare health plan
  • Appeals with a Prescription Drug plan
  • Medicare Appeals Process FAQ

medicare appeals process

Not every Medicare claim that is filed will process smoothly the first time around. However, it’s pretty common and obvious to the medical billing staff what went wrong. When this happens, fixing the problem and re-opening or resubmitting your claim can end up fixing the problem without the appeals process.

Unfortunately, there are times when a submitted claim will be reviewed by the payer and results in a formal denial. Denied claims after a review by a Medicare contractor may happen for a variety of reasons. Let’s look into how the Medicare appeals process works.

When can I appeal a claim?

You will be able to appeal a claim if Medicare or your health plan denies one of these 3:

  1. Your request to receive a health care item, service, or drug you believe should be provided, continued or covered.
  2. Your request for payment for a health care drug, item or service that you have previously received.
  3. Your request to adjust the price you pay for a health care drug, item or service.

How do I file my appeal?

There are multiple appeals processes. The appeals process is determined by where you are filing. It will be a different process depending on which of the following 3 situations you’re experiencing:

  1. Original Medicare,
  2. Medicare Health Plan,
  3. Medicare Prescription Drug Plan

Which appeals process do you need help with? Click below on the process you need assistance with.

Appeals with Original Medicare

If you only have Original Medicare, then the first thing you need to do is find your “Medicare Summary Notice” (MSN). You need to file your appeal within 120 days of the date you received your Medicare Summary Notice.

medicare appeals process flow chart

Below is a Medicare Appeals Process diagram. It walks you through each level of the appeals process and provides the timelines of determination.

medicare appeals process

Appeals with a Medicare health plan

When you have a Medicare health plan, like Medigap, then you should start the appeal process through your Medicare health plan.

Depending on the type of request, your plan may respond anywhere from 72 hours to 60 days. Here is a summary of the type of requests:  

  • Expedited (fast) request—72 hours
  • Standard service request—30 calendar days
  • Payment request—60 calendar days

Follow these steps for Health Plan Appeals:

  1. Make sure that you follow the directions in your plan’s initial denial notice and plan materials.
  2. You, your doctor or representative must request an appeal from your health plan within 60 days from the documented date of coverage determination.
  3. Include these details with your written request: Your full name, address & Medicare Number on your Medicare card [JPG]
  4. List the services and/or items for your reconsideration request, the service dates & a detailed reason why you’re appealing.
  5. If you’ve appointed a representative, you need to include their name & proof of representation.
  6. Provide any additional information that can help your case.

If you are concerned about your health and feel it may become seriously harmed if you wait the standard 14 days for a decision, make sure to request that your plan asks for an “expedited” decision. Your health plan has to give you their decision within 72 hours if they determine (or your physician informs your plan) that waiting for the “standard” decision will potentially  jeopardize your health, life, or abilities to recover maximum function.

Appeals with a Prescription Drug plan

If you have Medicare drug plan coverage, you will need to begin the appeal process through your PDP plan.

Follow these steps for Prescription Drug Plan Appeals:

  • Are you requesting to get reimbursed for medications you already purchased? If you answered “Yes”, then you or your prescriber will have to complete the standard request in writing.
    • You can write your Prescription Drug Plan a letter, or complete the “Model Coverage Determination Request” form and send it to them. You can find the form here at the bottom of the page in the “Downloads” box.
  • Are you requesting prescription drug benefits that you haven’t received yet? If you answered “Yes”, then you or your prescriber may ask your drug plan for an exception or a coverage determination. Requesting a coverage determination or exception, you can complete one of the following:
    1. Complete and send in the “Model Coverage Determination Request” form.
    2. Write a letter to your drug plan
    3. Call your drug plan directly
    4. When requesting an exception, your prescriber has to provide a statement that explains why your exception should be approved by detailing your medical situation.
  • Are you someone who hasn’t received your prescription yet? If you answered “Yes”, then you or your prescriber may ask for the expedited request. This is the fastest request available. It will be expedited if your drug plan determines (or your prescriber informs your drug plan) that the standard decision time may cause significant health, life, or ability to regain maximum function.

Depending on the type of request, your plan may respond anywhere from 24 hours to 14 days. Here is a summary of the type of requests and their duration:  

  • Expedited (fast) request—24 hours 
  • Standard service request—72 hours 
  • Payment request—14 calendar days

Medicare Appeals Process FAQ

What Is The First Step In The Medicare Appeals Process?

Redetermination is the first level of the appeal process. You are able to access the CMS-20027 directly from CMS here. Fill out the form and send it to the company that handles claims for Medicare.

How Many Levels Are There In The Medicare Appeals Process?

There are five levels with the Medicare appeals process.

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Michael Quinn
Website

Michael Quinn is a seasoned Medicare insurance expert and licensed agent dedicated to simplifying the complexities of healthcare coverage. With over a decade of experience, he is a trusted advisor known for his compassionate guidance and commitment to empowering individuals. As the Cofounder of REMEDIGAP in 2013, Michael offers unbiased resources and personalized support to assist clients in making informed decisions.
His expertise has been recognized on reputable platforms such as USA Today and Nerdwallet, solidifying his reputation as a reliable and knowledgeable industry leader. With a Master's Degree in Communicative Disorders, Michael combines strong communication skills with a genuine passion for positively impacting lives through tailored insurance solutions.

Joann Quinn
Cofounder & Chief Compliance Officer at REMEDIGAP | Website

Joann Quinn is the Chief Compliance Officer and Cofounder of REMEDIGAP. She is a licensed Medicare agent in 47 states. Her main role is to provide essential resources and tools to educate eligible individuals on Medicare. Joann provides helpful Medicare education to thousands of viewers with our popular REMEDIGAP YouTube channel. With expertise in Medicare Supplement, Medicare Advantage, and Medicare Part D, Joann is a highly knowledgeable and sought after Medicare insurance professional.

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Michael Quinn > Fact checked by: Joann Quinn

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Written by Michael Quinn
Licensed Broker, REMEDIGAP Founder

Fact Checked by Joann Quinn
Chief Compliance Officer

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As a licensed insurance broker, REMEDIGAP upholds the principles of integrity in our editorial standards and ensures transparency in how we receive compensation from our insurance partners.

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Learn more about our editorial standards
Michael Quinn

Michael Quinn

Licensed Agent, REMEDIGAP Founder

Michael Quinn is a nationally licensed insurance expert with over a decade of experience and has helped over 1000 clients with their Medicare Supplement needs. Michael has been consulted as an expert insurance source for dozens of high-profile websites such as USA Today, Yahoo.com, NerdWallet, Bankrate, ThinkAdvisor, The Epoch Times, and many more.

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Joann Quinn

Licensed Agent, REMEDIGAP Founder

Joann Quinn is a nationally licensed insurance expert with over a decade of experience and has personally helped thousands of clients with their Medicare Supplement questions and needs. Joann has been consulted as a Medicare expert for high-profile websites and runs a very popular YouTube channel that focuses on understanding the complexities of Medicare.

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